Ordering and Shipping Information
Hookhider wants to make your ordering experience as easy as possible. If
you have a question that the following information doesn't answer, e-mail us at
firstname.lastname@example.org or call 1-601-951-9399. For orders outside the U.S. shipping
costs can be calculated based on location.
You have the following methods of payment available
- Purchase with Credit Card
Hookhider accepts Visa, Mastercard, American Express and Discover credit cards.
We will perform validation of your credit card number when we receive
- Purchase with Check or Money Order
If you do not feel comfortable ordering over the Internet with your
credit card, or you simply do not have a credit card, you can pay for
your order using a personal check or money order. Your personal check or
money order must be in U.S. dollars drawn on U.S. banks. The amount of
the personal check or money order must be for the total amount of the
order, including shipping and applicable sales tax. Orders will not be
processed until your personal check or money order is received by us.
Personal checks must clear the bank before your order will be processed.
Orders will be held for 10 business days pending receipt of your
personal check or money order.
Orders should be mailed to:
22162 Hwy. 51
Crystal Springs, MS 39059
- Phone Orders
In the event that you would like to speak to a customer service
representative about your order prior to placing it, or would like to
place your order over the phone, please do not hesitate to call us
toll-free at 1-601-951-9399. We will be glad to take your
information over the phone.
We can ship (domestic U.S.) your custom rod in 1 - 3 working days. In the
event that you are paying with a personal check or money order, your order
will not be processed until your payment is received in the mail. Personal
checks further require clearance at the bank prior to your order being
processed. *Please note for orders outside the U.S. shipping
costs can be calculated based on location. Please contact us at the phone
number or email address listed above.
Hookhider products are warranted for repair for one (1) year from the
date of purchase against defects in workmanship and/or materials. If
your product fails within the warranty period, send the rod along with
dated receipt for proof of purchase, to the address above. This
warranty does not cover damage due to abuse, misuse, normal wear or
excessive wear caused by neglect.